Privacy

bbsolt Privacy Policy — How We Handle Your Personal Data

Your data belongs to you. This policy explains exactly what bbsolt collects, why we collect it, how we use it, and what rights you have over it. No jargon, no hidden clauses.

Effective: January 2025 Language: English Applies to: All bbsolt Users

Privacy at bbsolt — The Short Version

Six things every bbsolt player should know about how their data is handled.

We Only Collect What We Need

bbsolt collects personal data only when there is a clear reason for it — account registration, identity verification, payment processing, or legal compliance. We do not collect data speculatively or sell it to advertisers. If we don't need it, we don't ask for it.

We Never Sell Your Data

bbsolt does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used to operate your account and improve your experience on the platform — nothing else. This is a firm commitment, not a policy that changes with business conditions.

Your Data Is Encrypted

All data transmitted between your device and bbsolt's servers is encrypted using TLS. Sensitive data stored on bbsolt's systems — including payment details and identity documents — is encrypted at rest. bbsolt undergoes regular security audits to ensure these protections remain effective.

You Control Your Data

You have the right to access, correct, and request deletion of your personal data held by bbsolt. You can update most of your account information directly from your profile settings. For data access or deletion requests, contact [email protected] and we will respond within 30 days.

Cookies Are Used Transparently

bbsolt uses cookies to keep you logged in, remember your preferences, and understand how the platform is used. We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings. Disabling cookies may affect some platform functionality.

Data Is Retained Only as Long as Needed

bbsolt retains your personal data for as long as your account is active and for a period after closure as required by law. Transaction records are kept for a minimum of 5 years to comply with financial regulations. Data that is no longer needed is securely deleted or anonymised.


Your Privacy Rights on bbsolt

bbsolt respects your rights over your personal data. Here's what you can ask for at any time.

Right to Access

Request a copy of all personal data bbsolt holds about you. We will provide this within 30 days of a verified request.

Right to Correction

If any data we hold about you is inaccurate or incomplete, you have the right to have it corrected. Update basic details in your account settings or contact support for anything else.

Right to Deletion

You can request deletion of your personal data. Note that some data must be retained for legal and regulatory reasons even after account closure.

Right to Object

You can object to certain types of data processing, including direct marketing communications. Opt out of marketing emails at any time from your account settings.

Right to Portability

Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.

Right to Restrict Processing

In certain circumstances, you can ask bbsolt to restrict how your data is processed while a dispute or investigation is ongoing.

To exercise any of these rights, email [email protected] with the subject line "Privacy Request". We will verify your identity and respond within 30 days.


Your Privacy Matters: bbsolt is committed to protecting the personal data of all players. This Privacy Policy applies to all users of the bbsolt platform, including the website at bbsolt.app and the bbsolt mobile application. By using bbsolt, you agree to the practices described in this policy.

1 Who We Are

bbsolt operates the online gaming platform accessible at bbsolt.app and through the bbsolt mobile app. In the context of this Privacy Policy, "bbsolt", "we", "us", and "our" refer to the platform operator. "You" and "your" refer to any person who registers an account, visits the platform, or interacts with bbsolt in any way.

bbsolt acts as the data controller for personal data collected through the platform. This means we determine the purposes and means of processing your personal data and are responsible for ensuring it is handled lawfully and securely.

If you have any questions about how bbsolt handles your personal data, or if you wish to exercise any of your privacy rights, you can contact us at [email protected] at any time.

2 Data We Collect

bbsolt collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the platform, and from third parties such as payment processors and identity verification services.

Category Examples How Collected
Identity Data Full name, date of birth, government ID number Registration form, KYC verification
Contact Data Email address, phone number Registration form, account settings
Financial Data Payment method details, transaction history, deposit and withdrawal records Payment processing, platform activity
Technical Data IP address, device type, browser type, operating system Automatically via platform access
Usage Data Games played, session duration, betting history, bonus usage Automatically via platform activity
Communications Data Support chat logs, email correspondence Customer support interactions

Sensitive Data: bbsolt does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, or health information. If you voluntarily share such information with our support team, it will be used only to assist you and will not be stored beyond what is necessary.

3 How We Use Your Data

bbsolt uses your personal data for the following purposes:

  • Account Management: To create and manage your bbsolt account, verify your identity, and maintain your account security.
  • Payment Processing: To process deposits, withdrawals, and refunds, and to verify that payment methods belong to you.
  • Platform Operation: To provide access to games, bonuses, and all other platform features you use on bbsolt.
  • Customer Support: To respond to your queries, resolve disputes, and provide assistance when you need it.
  • Legal Compliance: To comply with anti-money laundering regulations, age verification requirements, and other applicable legal obligations.
  • Fraud Prevention: To detect, investigate, and prevent fraudulent activity, bonus abuse, and other prohibited behaviour on the platform.
  • Platform Improvement: To analyse how the platform is used and identify areas for improvement in performance, design, and game selection.
  • Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have opted in to receive these.
  • Responsible Gaming: To monitor gaming patterns and intervene where there are signs of problem gambling, in line with bbsolt's responsible gaming commitments.

bbsolt will never use your personal data for purposes that are incompatible with those listed above without first obtaining your consent or having a clear legal basis to do so.

4 Legal Basis for Processing

bbsolt processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

  • Contract Performance: Processing that is necessary to provide you with the bbsolt service you have signed up for, including account management and payment processing.
  • Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and financial record-keeping obligations.
  • Legitimate Interests: Processing that serves bbsolt's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
  • Consent: Processing based on your explicit consent, such as sending marketing communications. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

bbsolt does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are contractually required to handle it securely:

  • Payment Processors: bKash, Nagad, Rocket, and bank partners receive the financial data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
  • Identity Verification Providers: Third-party KYC (Know Your Customer) services receive identity documents and personal details to verify your age and identity as required by law.
  • Technology Providers: Cloud hosting, platform infrastructure, and customer support software providers may process your data as part of delivering the bbsolt service. All such providers are bound by data processing agreements.
  • Regulatory Authorities: bbsolt may be required to share data with law enforcement agencies, financial regulators, or other government bodies where required by law or court order.
  • Fraud Prevention Services: Industry fraud prevention databases may receive limited data to help identify and prevent fraudulent activity across the online gaming sector.

No Third-Party Marketing: bbsolt does not share your personal data with any third party for their own marketing purposes. If you receive unsolicited marketing claiming to be from bbsolt, please report it to [email protected] immediately.

6 Cookies and Tracking

bbsolt uses cookies and similar tracking technologies to operate the platform effectively and understand how it is used. Cookies are small text files stored on your device when you visit the platform.

  • Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
  • Functional Cookies: Remember your preferences such as language settings, display options, and game history. Disabling these will not prevent you from using the platform but may reduce convenience.
  • Analytics Cookies: Help bbsolt understand how players use the platform — which pages are visited most, where players encounter issues, and how navigation flows work. This data is aggregated and anonymised.

bbsolt does not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites. You can manage cookie settings through your browser. Note that clearing cookies will log you out of your bbsolt session.

7 Data Security

bbsolt takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or misuse:

  • All data in transit is encrypted using TLS 1.2 or higher.
  • Sensitive data stored on bbsolt's systems is encrypted at rest using industry-standard encryption.
  • Access to personal data within bbsolt is restricted to staff who need it to perform their job functions, and is governed by strict access controls.
  • bbsolt's systems are monitored continuously for suspicious activity and potential security incidents.
  • Regular security audits and penetration testing are conducted to identify and address vulnerabilities.
  • In the event of a data breach that poses a risk to your rights, bbsolt will notify affected users and relevant authorities as required by law.

While bbsolt takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, do not share your login details, and contact support immediately if you suspect your account has been compromised.

8 Data Retention

bbsolt retains your personal data for as long as your account is active and for a defined period after account closure, depending on the type of data and the reason it was collected:

  • Account Data: Retained for the duration of your account and for up to 2 years after closure, unless a longer period is required by law.
  • Financial Records: Transaction records, deposit and withdrawal history, and payment method details are retained for a minimum of 5 years to comply with financial regulations.
  • Identity Verification Documents: Retained for the period required by applicable KYC and anti-money laundering regulations, typically 5 years from the date of verification.
  • Support Communications: Chat logs and email correspondence are retained for up to 3 years to assist with dispute resolution and quality assurance.
  • Technical and Usage Data: Anonymised analytics data may be retained indefinitely. Identifiable technical data is deleted or anonymised within 12 months of collection.

When data is no longer needed and no legal obligation requires its retention, bbsolt securely deletes or anonymises it so it can no longer be linked to you.

9 Your Privacy Rights

As a bbsolt player, you have the following rights over your personal data. To exercise any of these rights, contact [email protected] with the subject line "Privacy Request". bbsolt will verify your identity and respond within 30 days.

  • Access: Request a copy of the personal data bbsolt holds about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests, including direct marketing.
  • Restriction: Request that processing be restricted in certain circumstances.
  • Withdraw Consent: Withdraw consent for any processing based on consent, such as marketing emails, at any time.

bbsolt will not charge a fee for handling privacy requests unless they are manifestly unfounded or excessive. In such cases, bbsolt may charge a reasonable administrative fee or decline to act on the request, with written explanation.

10 Children's Privacy

bbsolt is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the bbsolt platform in any way.

If bbsolt discovers that personal data has been collected from a person under 18, the account will be immediately closed, all data will be deleted, and any funds in the account will be handled in accordance with applicable law. If you believe a minor has registered on bbsolt, please contact [email protected] immediately.

Parental Controls: If you are a parent or guardian and are concerned about a minor accessing online gaming platforms, we recommend using parental control software to restrict access to gambling websites. bbsolt supports responsible gaming at every level.

11 Third-Party Links

The bbsolt platform may contain links to third-party websites or services, such as payment provider portals. These third-party sites operate under their own privacy policies, which bbsolt has no control over. Clicking a link to a third-party site means you are leaving the bbsolt platform and your data will be subject to that site's privacy practices.

bbsolt is not responsible for the privacy practices of any third-party website. We recommend reviewing the privacy policy of any external site before providing personal information.

12 Policy Updates

bbsolt may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered users via email or an in-platform notification before the changes take effect.

The current version of this Privacy Policy is always available on this page. The effective date at the top of the page shows when the current version came into force. Continued use of the bbsolt platform after the effective date of any update constitutes acceptance of the revised policy.

13 Contact Us

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact the bbsolt privacy team:

  • Email: [email protected]
  • Subject Line for Privacy Requests: "Privacy Request"
  • Live Chat: Available 24/7 through the bbsolt platform and mobile app
  • Response Time: Within 30 days for formal privacy requests; within 24 hours for general queries

For information about responsible gaming tools and support, visit the Responsible Gaming page. For general platform questions, visit the FAQ page.


Safe and Secure

Your Data Is Safe — Now Enjoy the Games

bbsolt protects your privacy so you can focus on what matters — playing great games, claiming bonuses, and winning. Register in under 2 minutes and experience Bangladesh's most trusted gaming platform.

18+ only. Please read our Responsible Gaming Policy before playing.